If you want to keep your mobile home park operations behind the scenes, we have good news. It’s possible. You give your tenants the best service you can muster and your tenants won’t be pestered by your presence. In the end, you’ll just be part of the fabric of everyday life in the mobile home park.
Conversely, shoddy work is going to draw unwanted attention to your mobile home park operations. That’s right. Managing your operations poorly means you won’t be able to keep them behind the scenes. Your entire park will notice and your team will stick out like a sore thumb.
Tricks to keep your mobile home park operations behind the scenes
Now that we’ve discussed the importance of a quality park management team, let’s talk about the tricks of the trade. There are many things you can and should do to ensure top-notch behind the scenes operations.
Streamline the way you handle rent payments
If you’re juggling mobile home park operations, you know that collecting and keeping track of rent can be cumbersome. Late payments, extra fees, and other expenses can throw you for a loop if you’re not organized.
But what if you could save time by streamlining rent and payment management? There’s software out there that can help you do just that. Your tenants can pay via a website or mobile app. Their rent pay can be set up for recurring payments.
This will help you and your tenants. Your tenants won’t have to worry about falling behind in payments and you won’t have to worry about trying to collect the payments.
Keep careful track of tenant requests
Of all the things that could go wrong in operating a park, it’s losing track of tenant requests. Your tenants are counting on you to maintain the park and keep it running smoothly. If you’re not responsive to their requests, they could easily become dissatisfied.
They deserve responsive and quality management. There are apps and sites available to keep track of these requests. Within these programs, you can create a ticket for issues that arise and keep track of whether or not they’ve been dealt with and how.
Not to mention, it’s important that you document your operations in the case of a lawsuit. Need to evict a tenant? In your system, it can be noted each time you send out a warning to your problem tenant. These recorded warnings could come in handy should things snowball into a bigger conflict.
Communication is key
Without clear communication, your management team will fall apart and become ineffective. Plan out periodic meetings to communicate park plans and encourage your team.
Additionally, employ a way to keep track of tasks and employee activity. Apps such as Asana or Trello can help your team stay on top of your park to do list. Within these apps, you can create checklists and other ways for you to see what is getting done and what isn’t. It also enables your team to comment on specific portions of a project.
Provide your management team with the right tools
On top of the above points, you’ll want to be sure your team has what it needs to succeed at mobile home park operations.
These tools can range anywhere from safety equipment for repairs (goggles, for example) to software that will save time. Encourage your team to be open with you about what would make their job easier. Tell them you’ll do what you can to help.
Even if something is beyond your means, you can brainstorm an alternative idea. It will show your team that you care, boosting morale all around. Also, your tenants will be happy to see things getting done with more efficiency.
Dress code for your management team
Finally, encourage your management team to dress for the job. Drabby work clothes could draw attention to your mobile home park management team. And dressing glamorously may be out of place. Encourage your team to go for a clean, practical, and professional look. This look may look different for every park. Therefore, it’s up to you to decide on specifics.
A good leader makes a good team
In closing, behind-the-scenes park operations is about effective leadership. Do your diligence to keep your team on the right track and running efficiently. By giving your team what it needs to succeed, your park will love your management crew. You’ll be a welcome sight to your community.
Building an outstanding mobile home park management team is where success is going to take place.
About Dan Leighton
